Terms & Conditions

Privacy Policy

Oxford Games Ltd is committed to ensuring that your privacy is protected.

The principal activities of the oxfordgames.co.uk website are to promote and market Oxford Games Ltd’s products; to sell games from the Oxford Games Collection and the Oxford Games Vintage Collection of games, and to sell a number of other companies’ games that we like, and think you might, too.

Oxford Games Ltd collects information from you when you register on our site, fill out a form, or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, address, email address and phone number. However, you may visit and browse our site anonymously.

Any of the information we collect from you will only be used in one of the following ways:

-To process your order

-To send infrequent, periodic emails or very infrequent postal mailings with Oxford Games Ltd news and updates.

Your information whether public or private will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without your consent other than for the express purpose of processing payments and delivering the product(s) that you have purchased.

If at any time you would like to unsubscribe from receiving future emails or mailings, we include detailed unsubscribe instructions at the bottom of each email. Alternatively, you may email info@oxfordgames.co.uk to unsubscribe or to make changes to your contact details (eg change your address).

We use Worldpay to process your order and payment. Worldpay’s privacy policy can be read by visiting http://www.worldpay.com/uk/privacy-policy

We use MailChimp to manage our customer mailing list. Mailchimp ‘will not under any circumstances sell to our list, contact people on our list, market to people on our list, steal our list, or share our list with any other party, unless it’s required by law’ MailChimp’s privacy policy can be read by visiting http://mailchimp.com/legal/privacy/

We also use Google Analytics to automatically collect and store anonymous information about the use of our website. More information about the data Google collects can be found by visiting http://www.google.com/analytics/

 

Oxford Games Ltd Returns Policy

With the exception of any Customised Games or games from our Vintage Collection, Oxford Games Ltd gives you full right of cancellation or return should you regret any purchase for any reason whatsoever.

Our Standard Returns policy

We accept returns from you at any time within 14 days of you receiving it, provided that the returned goods are unused and in the same condition and quantity as delivered by us.

The original amount paid for the returned item(s), returned at your own cost, will be refunded when the return takes place within 14 days.

In the case of faulty or damaged items, the original amount paid for the returned item(s), plus the return postage will be refunded.

Please see our returns process below.

Our Vintage Collection Returns policy

Whilst all games from the Vintage Collection are unused and in very good condition they are, by definition, over 20 years old and therefore may not always be in pristine condition. We do not refund games from the Vintage Collection if the game is unwanted or if you have changed your mind, but if the game has been damaged in the post or is faulty, the original amount paid for the returned item(s), plus the return postage will be refunded.

Please see our returns process below.

The Customised Games Returns Policy

We do not refund games customised (e.g. Unique Gift edition Jenga) if the game is unwanted or if you have changed your mind, but if the game has been damaged or is faulty, the original amount paid for the returned item(s), plus the return postage will be refunded.

Please see our returns process below.

Our Returns Process

If you wish to return your order for any reason, please notify us first by calling us on 01865 351007 (Monday to Friday, 9am – 5pm GMT) or by sending an email to orders@oxfordgames.co.uk

We will then issue you with an email confirmation of the amount we will be refunding on receipt of the returned item(s). In the case of damaged or faulty item(s), we will confirm that we will be refunding the return postage and will specify the agreed amount.

Then please return the items to:

Returns, Oxford Games Ltd, Upper Woods Farm, Beckley, Oxford OX3 9TF

Please enclose the original paperwork, or write down the original order number and enclose with the package.

Refunds

Refunds are made in the original payment method. If you paid by credit or debit card, then only the same card will be refunded.

After receiving your return, we will process your refund promptly, and send you an email to confirm. NB It may take a number of days for the refund to appear on your account, depending on the policy of the card-issuing bank.

 

Contacting us

If you have any question regarding our privacy or returns policy, please contact us:

Oxford Games Ltd

Upper Woods Farm

Islip Road

Beckley

OX3 9TF

Tel: 01865 351007

Email: info@oxfordgames.co.uk

 

Oxford Games Ltd registered in England No: 02665618 Registered Office: Upper Woods Farm OX3 9TF

Oxford Games Ltd is not registered for VAT